Policies
Privacy Policy
Moondog Soap Works collects only the information needed to operate the website, process orders, respond to customers, send requested rewards or updates, prevent fraud, and improve the customer experience.
Information we collect
We may collect:
- Name
- Email address
- Shipping address
- Billing address
- Order details
- Customer messages
- Survey responses
- Basic website and checkout activity
How we use information
We use this information to:
- Process and ship orders
- Respond to customer questions
- Send order updates
- Send survey rewards when requested
- Improve products and website experience
- Prevent fraud or misuse
- Keep business records
Payment information
Payment card information is handled by the payment processor. Moondog Soap Works does not directly store full payment card numbers.
Sharing information
Moondog Soap Works does not sell customer personal information.
Customer information may be shared only with service providers needed to operate the business, such as payment processors, ecommerce platforms, shipping providers, email tools, fraud-prevention tools, and website hosting providers.
Marketing emails are optional. Customers may unsubscribe from marketing emails at any time.
Order, shipping, customer-service, and transaction-related messages may still be sent when needed.
Surveys
Survey answers may be used to understand customer experience and improve products. If a survey includes a reward, the email address may be used to send that reward.
Newsletter signup is not required to receive a survey reward unless the form clearly says otherwise.
Data retention
Moondog Soap Works keeps records only as long as needed for orders, customer service, legal, tax, accounting, fraud-prevention, and business purposes.
Children
This website is not directed to children under 13.
Contact
For privacy questions or requests, contact Moondog Soap Works through the contact page.